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| How can I tell how fast my Internet connection is? | |
| Vivian® Says... | There are several well-publicized web sites offering assistance in determining the quality of your Internet service and getting the best performance from your PC. Although we do not endorse any changes to your computer configuration you may wish to check out one or more of the following: You will need to check not only your download bandwidth, but also your upload bandwidth. You may find out that your ISP is really not delivering the bandwidth speed that you expected. If you determine that you need a replacement ISP, you can also find other ISP customer experiences at these sites that can assist you in determining which ISPs to consider. |
| My Internet connection is too slow. What should I do? | |
| Vivian® Says... | You will be able to receive broadcasts at bandwidth speeds equal to or less than the lesser of your available inbound OR outbound Internet connection. There are a number of factors which will impact your actual Internet connection speed. If other Internet activity is occuring at the same time you are participating in a Vivian™ broadcast, e.g., file transfers on your Internet connection, your actual available bandwidth will be shared. This means that you may not have enough bandwidth to perform both operations at the same time. You will need to choose one or the other. The following are other possible causes:
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| While attempting to listen to or view a broadcast, I got the following error message: "Your current firewall settings are preventing you from accessing this station. There are currently no proxies available for this station." | |
| Vivian® Says... | Vivian™ can automatically traverse many existing router and software-based firewalls. If the router-firewall cannot be automatically traversed, Vivian™ uses any available proxies. In this case, your firewall could not be automatically traversed and no proxies were available for the selected channel at the particular point in time that you tried to connect. You can prevent getting this message in the future by opening/forwarding port 80 (which was also included in the error message) in your firewall/router. If you are using a software-based firewall, simply "allow" the Vivian.exe program to run. Every router has its own requirements for configuration which can be found in your owners' manual/guide. If you are unable to locate your original documents please check your router manufacturer's web site for specific instructions related to Port Forwarding.
It is unlikely, but possible to be listening to a broadcast and later receive this message if you are behind a firewall and the proxy you were previously receiving your channel from leaves the broadcast. Popular home/small office router-firewall manufacturer web sites include:
Another possibility of the source of accessing port 80 is that your ISP has blocked this port (even if you have a T1 or higher access speed). The reasons for this include that the ISP sees this as a way to reduce the overall bandwidth that you will use (thus lowering their costs) and lower support costs due to the this practice also reducing the likelihood of DDOS/spam attacks originating FROM your computer if it is infected with a virus or other malicious program. If your ports are blocked by your ISP, they may or may not have told you that they have imposed these limits on your service. Please contact your ISP. |
| What media players are supported by Vivian™? | |
| Vivian® Says... | Currently, only the Microsoft Media Series 9 media player is supported. It is available as a free download from: http://www.microsoft.com/windows/windowsmedia/players.aspx. If you do not currently have the latest version installed, please click on the link above and install it before attempting to view/listen to a Vivian broadcast. If your PC has been configured to only allow a system administrator/someone with those rights to install applications, you may need to contact your internal LAN Administrator for assistance. |
| Microsoft Windows XP SP2 implements a new software firewall. How do I open the appropriate port to watch Vivian broadcasts? | |
| Vivian® Says... | Normally, Vivian™ requires port 80 to be open. Please open this port (or the port number provided in a Vivian™ error message if different from port 80) in your firewall. The following is provided by Microsoft: If you cannot identify the ports that are used by the program, you can open a port manually. To identify the specific port number to open, contact the product vendor or see the product user documentation. After you identify the port number that you want to open, follow these steps:
875357 Troubleshooting Windows Firewall settings in Windows XP Service Pack 2 |